Customer Support
How can we help today?
Track an order, request changes, report a delivery issue, or submit a support ticket. Our team responds during support hours.
6:00am–5:00pm PT · 7 days/week (extended during major holidays)
Live Chat
Phone + 1 (604) 636-0960
Email Ticket
Support for Every Order Stage
Order Tracking
Check delivery status and confirmation details.
Order Changes
Address updates or delivery adjustments before dispatch.
Damaged or Incorrect Items
Report condition issues so our team can review and resolve.
General & Corporate Inquiries
Product questions, bulk gifting, and account support.
Operational Coordination
All orders are assembled in our Vancouver production studio and reviewed prior to dispatch. Our support team works directly with production and local delivery drivers to investigate and resolve issues efficiently.