Help & Information
Frequently Asked Questions
Answers to common questions about ordering, delivery, and product preparation.
Delivery & Timing
Orders placed before 11am PT qualify for same-day delivery across Vancouver and the Lower Mainland.
Orders placed after the cutoff are scheduled for next-day delivery.
We deliver across Vancouver and major Lower Mainland communities. Delivery availability is confirmed at checkout.
Yes, delivery is available 7 days a week, with exceptions on select holidays.
Orders & Changes
Order changes may be requested before dispatch. Contact our support team as early as possible for assistance.
Address updates can be made prior to dispatch. Once an order is out for delivery, changes may not be possible.
Order tracking and updates are available through our support system or by contacting our team.
Products & Substitutions
Because flowers and certain gourmet items are seasonal and perishable, substitutions may be made when necessary. In all cases, our team maintains the overall design, size, and value.
Yes. Gift baskets and floral arrangements are assembled locally, with final preparation completed to order.
We offer style-guided selections across our product categories. For larger or corporate requests, additional coordination is available.
Delivery Experience & Issues
Our drivers will follow standard delivery procedures, which may include leaving the gift in a safe location when appropriate.
Contact our support team with details and photos where possible. We review each case based on delivery outcome and product condition.
Deliveries are completed by local drivers coordinated through our Vancouver operations.
Corporate & Bulk Orders
Yes. We support corporate orders including bulk gifting, invoicing, and coordinated delivery.
Yes. Our team scales during peak periods such as Valentine's Day, Mother's Day, and Christmas to support higher order volumes.
Yes. Many products are selected with dietary considerations in mind. Specific requests can be coordinated for larger orders.