Refunds & Returns
Overview
We prepare and deliver each order based on the selected delivery method and product requirements. This policy outlines how issues are handled and the situations where refunds, replacements, or credits are not available.
Damaged or Missing Items
If an order arrives damaged, defective, or missing items, the issue must be reported by the purchaser or recipient within the applicable timeframe:
- Perishable items: within 24 hours of delivery
- Non-perishable items: within 5 days of delivery
Clear photos of the damaged item(s) and original packaging are required for review.
Once received, customer service will assess the claim and respond within 24–48 hours. Remedies are limited to replacement or store credit at our discretion. Cash refunds are not issued for items damaged during transit or similar claims.
All claims must be reported within the applicable timeframes above.
Refund Eligibility
Refunds are not available in the following situations:
- Perishable items shipped using slower or non-recommended delivery methods
- Situations where perishable items are substituted with non-perishable alternatives at our discretion to protect quality and ensure successful delivery
- Customized or personalized items
- Change of mind after an order has been placed
- Personal taste or preference differences
- Substitutions made in accordance with our guidelines
- Undeliverable orders, including incorrect or incomplete address information, recipient unavailability, refusal, or access restrictions
- Orders marked as delivered where proof of delivery has been recorded
- Delays or delivery issues caused by circumstances beyond our control
Returns
Orders are prepared specifically for each customer and most items cannot be reused or resold. As a result:
- Refused deliveries are treated as undeliverable orders and are not eligible for refunds
- Perishable items cannot be returned
Re-Delivery and Re-Shipping
If an order cannot be delivered due to customer or recipient circumstances, re-delivery may be offered at our discretion and at the purchaser’s expense.
- Re-delivery fees depend on the product type and destination
- Perishable items may require remaking or replacement, and associated costs may be charged when items cannot be reused or resold
Cancellations and Order Changes
Orders begin processing shortly after payment is submitted.
- Once an order has shipped, address changes or cancellations are no longer possible
- Customers must contact us promptly after placing an order if an address change or correction is required
- During peak periods or holidays, additional notice may be required and changes cannot be guaranteed
Events Beyond Our Control
We are not responsible for refunds or credits related to delays, non-delivery, or service interruptions caused by circumstances beyond our control, including but not limited to weather events, carrier disruptions, labor issues, or public emergencies.
Questions or Support
For assistance with an order, please contact customer service. Additional delivery-related questions may be answered on our FAQ page.