Privacy Policy
Last updated: February 28, 2026
Overview
Vancouver Baskets operates this website and store, including all related content, features, products, and services (the “Services”), to provide ordering, delivery, and customer support.
This store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with the Services, including when you browse, place an order, or contact us.
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including those in British Columbia.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, and disclosure of your personal information.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” refers to information that identifies or can reasonably be linked to you or another individual. It does not include anonymized or de-identified data.
We may collect the following categories of personal information:
- Contact details (name, billing address, shipping address, phone number, email)
- Financial information (payment details, transaction records, payment confirmations)
- Account information (login credentials, preferences, settings)
- Transaction data (orders, purchases, returns, and interactions with products)
- Communications (messages sent through customer support or other inquiries)
- Device information (IP address, browser, device identifiers)
- Usage data (how you interact with and navigate the Services)
Sources of Personal Information
We collect personal information from:
- You directly (when placing orders, creating accounts, or contacting us)
- Automatically through your use of the Services (cookies and similar technologies)
- Service providers acting on our behalf
- Partners or third parties where permitted by law
How We Use Personal Information
We use personal information to:
Provide and Operate the Services
- Process orders and payments
- Coordinate fulfillment and delivery
- Manage accounts and preferences
- Facilitate returns, exchanges, and support requests
Improve the Services
- Analyze usage and performance
- Customize the shopping experience
Marketing and Advertising
- Send promotional communications
- Display relevant advertising based on your interactions
(Where applicable, “sale” or “sharing” of personal information refers to definitions under certain privacy laws and may not apply in all jurisdictions, including Canada.)
Security and Fraud Prevention
- Detect and prevent fraud or unauthorized activity
- Maintain secure transactions
Communication
- Respond to inquiries
- Provide order updates and service-related messages
Legal Compliance
- Meet legal obligations
- Respond to lawful requests
- Enforce our policies and terms
How We Disclose Personal Information
We may disclose personal information:
- To Shopify and service providers (payments, hosting, analytics, fulfillment, customer support)
- To marketing or advertising partners (subject to applicable laws)
- At your direction or with your consent
- Within our corporate group or affiliates
- In connection with legal obligations or business transactions
Shopify Platform
Our store is hosted on Shopify. Shopify processes personal information to support and improve the Services.
Information may be transferred outside your jurisdiction, including to countries with different data protection laws.
To learn more, visit Shopify’s Privacy Policy or Privacy Portal.
Third-Party Links
The Services may include links to third-party websites or platforms. We are not responsible for their privacy practices or content. You should review their policies before providing information.
Children’s Information
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If you believe a child has provided personal information, contact us to request deletion.
Security and Retention
No system is completely secure, and we cannot guarantee absolute security of transmitted data.
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
Depending on your location, you may have rights including:
- Access to your personal information
- Correction of inaccurate data
- Deletion of personal information
- Data portability (where applicable)
- Opt-out of certain data uses
These rights are subject to legal limitations and may not apply in all circumstances.
Managing Communications
You may opt out of marketing communications at any time using the unsubscribe option provided.
We may still send non-promotional communications related to your orders or account.
Exercising Your Rights
Requests can be submitted through the Services or by contacting us.
We may require identity verification before processing requests.
We will respond within timelines required by applicable law.
Complaints
If you have concerns about how your personal information is handled, contact us.
You may also have the right to file a complaint with a relevant privacy authority.
International Transfers
Your personal information may be stored or processed outside of Canada.
Where required, we use recognized safeguards for cross-border data transfers.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last updated” date.
Contact
For privacy-related inquiries or requests, please contact us through the Contact Us page on this website.