Order Tracking
Enter the email address and ZIP or postal code used when placing your order to view the latest order and delivery status.
Tracking details become available once your order has been processed and prepared for delivery.
Need Help With Your Order?
If you are unable to locate your order, or if you need help with a delivery already in progress, please contact our customer support team and we will be happy to assist.
Delivery Information
Tracking updates usually appear after the order has been processed and the shipment has been scanned by the delivery carrier.
A delivered status means the carrier has marked the shipment as completed. If you cannot locate it, please check with the recipient or building concierge first, then contact support if needed.
Please confirm that your order number and email address match the details used at checkout.
Tracking availability depends on the delivery method and service used for the order. Some local deliveries may show fewer scan events than national carrier shipments.